We at Lamorinda Tutoring understand how busy and unpredictable everyone’s lives can be these days. People get sick, cars fail, traffic happens and schedules change. Because unforeseen events present themselves periodically, Lamorinda Tutoring does not penalize clients for cancellations. Instead, we require parents or guardians to schedule a prepaid make-up session at an agreed upon date in the near future. This policy is also in effect should the assigned tutor be unable to meet on a regularly scheduled date.
If a cancellation is predictable, Lamorinda Tutoring requests that forty-eight hours of notice be given to allow other families the opportunity to take advantage of the valuable vacancy.